www.markheavy.com - MHI's INTERNATIONAL WARRANTY SYSTEM

As well the Distribution & Shipment of Parts & Components for MHI's Product Line are set for MHI's existing Distribution Network and Clients, from the Warehouses Network, according to the schedule of implementation set at the following Regional and Sub-Regional Areas, the honoring of Warranty Claims for MHI's Product Line is set from the same Parts & Components Distribution Centers:

Mark*Heavy Commercial North America Inc. – MARK*NA, at Houston, TX (USA-1994], Vancouver [British Columbia, Canada-2010] and Halifax [Nova Scotia, Canada-2010].

Mark*Heavy Commercial Latin America SAC – MARK*LA, at Rosario [Argentina-1997], Colon [Panama-2006/7], Sao Paulo [Brazil - 2008], Trujillo [Peru-2009].

Mark*Heavy Commercial Middle East & Africa Ltd – MID*MARK, at Istambul [Turkey-2006], Casablanca [Morocco-2007], Capetown [South Africa-2008], Riyadh [Saudi Arabia-2010].

Mark*Heavy Commercial Europe Ltd – EURO*MARK, at Barcelona [Spain-2001], Francfurt [Germany-2008], Liverpool [England-2009],

Mark*Heavy Commercial East Europe Ltd – EASTEURO*MARK, at Prague [Czech Republic-2007], St. Peterburg [Russia-2009], Odessa [Ukraine-2009].

Mark*Heavy Commercial Australasia Pty – QUANTAS*MARK, at Melbourne [Australia-2007], Osaka [Japan-2010].

Mark*Heavy Commercial Asia Ltd – MARK*ASIA , at Singapore [Singapore-2008], Hong Kong [P.R.China-2009].

NOTES:

Once the MHI's Product will be repaired and have its proper tune-up, then back into its regular operation, the End User will receive a visit of the After Sales Technical Service's Travelers Engineers and/or Technicians, to evaluate on the field, how the Client can improve a much better productivity of its MHI's Product, and also to evaluate the quality of Service Maintenance provided by the End User or the Authorized Technical Service to the product.
The MHI's approval to the Warranty Claim Application requested by the End User through the MHI's Technical Service and/or the Duly Authorized Technical Service is issued in good faifth and in the believing that the failure events happened to the MHI's final Product are true. The End User or the Duly Authorized Technical Service's non-compliance with the principles of integrity, will result in further actions from MHI.
The Warranty Term Period of the MHI's Product, vehicle or machinery, should not be expired, to correctly process the Warranty Claim application.
The terms, conditions, limitations and also the no-limitations of the MHI's Warranty coverage of Parts and/or Components for the Drive Train, Body or other features, are strictly specified in the Parts Manual provided with the final MHI's Product to the End User.
A correct and trustworthy Warranty Claim requested by an End User of a MHI's Product, is always a pleasure to be honored and treated with high priority, fast processing within the next 24 hours, and full respect and concern for our End User Clients.

NO BARRIERS OF DISTANCE, LANGUAGE,

OR SIZE OF CLAIMS,

ALWAYS

THE CUSTOMER's COMPLETE SATISFACTION,

IS MHI's MAIN CONCERN

The MHI's COMMITTEE OF COMPLIANCE

The MHI's Warranty system is activated by an End User Client who is owning or holding any of the MHI's Product Line, filling the respective "Warranty Claim" Application to be requested from the Warranty System Unit. The End User must be immediately be in contact with the MHI's Technical Center and/or the Duly Authorized Technical Service where the End User is located.

Before the End User initiates the Warranty Claim request, he must be sure about his complete compliance with the schedules and instructions of the Manual of Maintenance of the MHI's Product; it will be analyzed and verified at the best criteria of the MHI's Technical Center and/or the Duly Authorized Technical Service of the area where the End User is operating the MHI's Product.

The End User must strictly comply with the Warranty Claim requirements, the MHI's Technical Center and/or the Duly Authorized Technical Service will send the Warranty Claim's Technical Protocol Report, completely filled out, signed by the End User, straight to the Warranty Claims Unit of the MHI's Warranty System Department, of the Re-Assurance System Division of MHI, via Fax or Scan e-mail.

A qualified MHI's Technical Center and/or a Duly Authorized Technical Service is always on duty within the Area of Service where the End User is located.

The Name and location of the MHI's Qualified Technician and/or MHI's Technical Center, and/or a Duly Authorized Technical Service by the End User location, is printed in the Manual of Maintenance of the MHI's Products.

Details and procedures of how to perform a correct Warranty Claim Application with no mistakes, will always be guided by the above mentioned Technical Service.

Please refer to the Web Page: CONTACT US - Emergency Contacts / Warranty Claims

The counter-contact for verification with the MHI's Technical Center and/or the Duly Authorized Technical Service, and a fast analysis and approval about the Claim, will be processed within the next 24 hours, with high priority, by the Warranty Claims Unit of the Warranty System Department of the Re-Assurance System Division of MHI.

The shipment of the Parts and/or components are scheduled ASAP, upon the shipment via availability, from any of the nearest MHI's Parts & Components Warehouses.

The shipment of the Parts and/or Components will be sent straight to our MHI's Technical Center and/or the Duly Authorized Technical Service.

MHI's INTERNATIONAL WARRANTY SYSTEM

MHI's INTERNATIONAL WARRANTY SYSTEM

NOTE: This Page is under permanent update. Schedules & Locations can be increased, and the Areas of Service can be exchanged for the benefit of a better Customer Support.